How to Order / Help

   New Customers:
If this is your first purchase, please review the following details carefully.
How can I get the best deals?
Register an account and log in to earn points and coupons. These points and coupons can help you save money, including free shipping and additional discounts on orders over $200. Then enjoy the wholesale prices you get.

1. Place Your Order:

   • Contact our customer service directly for personalized product recommendations.

   • Or, browse our website to select items yourself. All products are priced at factory wholesale rates.

   • Free shipping applies to orders over $200 USD. Orders below this amount incur shipping fees to avoid losses.

2. Select Products:

   • Confirm product details: color, length, texture, and lace size.

   • Apply a discount code (if available) to save on your purchase.

   • For single-item orders, click "BUY NOW" directly.

3. Checkout:

   • Enter your information (email, address, phone number, etc.). Double-check for accuracy.

   • Choose a payment method. We recommend PayPal or credit cards.

   • Payment issues? Contact us for assistance.

4. After Payment:

   • You’ll receive an order confirmation email. Review it carefully.

   • Found an error? Email us immediately at blacklunahair@gmail.com or use the "Contact Us" section at the bottom of our website.

5. Delivery:

   • Within 48 hours (excluding weekends/holidays), you’ll receive a tracking number to monitor your shipment.

   • Then, relax and wait for your order to arrive!
     
     

     For Hair Business Owners:

     Explore our B2B WHOLESALE section tailored for retailers and distributors:

     • Wholesale Benefits:

       • All products include free shipping.

       • Exclusive lower pricing for bulk orders.

       • Samples are free (shipping fees apply for samples).

     • Starting Your Business:

       • Define your budget and select cost-effective deals to launch your venture.

     • Existing Businesses:

       • Unsatisfied with current suppliers? Try us!

       • We accommodate:

         • Custom product lists.

         • Special requests (custom colors, textures, packaging, wig caps, etc.).

       • Contact our customer service to discuss your needs—we’ll provide tailored solutions.

     Contact Us:

     Reach out via:

     • Email: blacklunahair@gmail.com

     • Website: "Contact Us" page (located at the bottom of our site).